Refund and Returns Policy

We understand that sometimes things don’t go as planned, and we’re here to make sure your experience is as smooth as possible.

We strongly recommend that upon receiving your order, you consider filming the unboxing process. This precautionary measure serves as valuable documentation in the rare event that the item arrives damaged, providing us with clear evidence to expedite the resolution process and ensure your complete satisfaction.

We do not accept returns for credit; however, we stand firmly behind the quality of our equipment.

All products are covered by a one-year warranty to ensure they work as advertised. If your product fails within one year of purchase (excluding physical damage caused by user mishandling), we will repair or replace your item as needed. Please note that we will inspect each returned item to determine the cause of any malfunction. Only non-user-induced issues qualify for warranty service. Therefore, we kindly ask that users refrain from attempting to return items that have been mishandled. Thank you for your understanding.

If your equipment experiences issues beyond the one-year warranty, please contact us, as we offer limited lifetime support for our products. If you need to return a product, reach out to us directly. All returns must be shipped with a method that provides a tracking number (we recommend using local or international postal services). We cannot be held responsible for items alleged to have been shipped without a tracking number.

Please note that the freight costs for returned items to our facility are the responsibility of the customer. We will cover the cost of returning the repaired or replaced item to you via 2-day air shipping.

All returns should be sent to our warehouse or authorized repair center, not to the corporate office. You can typically expect to receive your repaired or replacement item within four to six weeks after returning it. This timeline includes the transit time for us to receive your return (5-10 business days), the processing and testing time once we receive it (3-5 business days), and the time to repair, replace, and ship it back to you (5-10 business days).

For any questions regarding returns, please feel free to contact us.

Additional non-returnable items

Please note that certain items, such as customized or personalized products, are not eligible for return unless they are found to be defective. Additionally, any product not in its original condition or damaged during return shipping due to inadequate packaging may not be eligible for a refund.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

Need help?

If you have any questions regarding our Refund and Returns Policy, please contact our customer support team. We’re here to assist you and ensure your satisfaction with our privacy protection devices.

Thank you for choosing JammerX.